Terms & Conditions
All "new" product warranty requests should be directed to the manufacturer of the product. All products sold in this store are sold with standard “manufacturer” warranties and all warranty service must be requested through the manufacturer to have the service costs covered by the warranty. We would be happy to provide manufacturer contact information upon request. The manufacturer may request a copy of your purchase receipt to prove your date of purchase, so they can verify the validity of the warranty. If your product is within the warranty period and the manufacturer refuses to service the product, please contact us with your order number for further assistance and we’ll be happy to help.
All "used or damaged" products are sold "as-is", with no warranty provided, and cannot be returned for any reason. We’re happy to prove the item is working before you purchase, but, unfortunately, that’s all we’re able to prove with used and damaged equipment.
Unless otherwise expressly noted, products sold by CulinaryHotPot.com are warranted to the extent of the manufacturer's expressed warranties to us, from the date of sale. Please retain your original invoice as proof of purchase for making warranty claims. Manufacturer warranties may be voided for equipment utilized in residential applications or modified in any way which alters or voids their UL listing.
CulinaryHotPot.com offers various shipping options. Only the applicable options will be shown on the checkout page, depending on the weight & dimensions of your order. Some large and heavy items can not ship via USPS, UPS, and FedEx. Therefore, those options will not be shown in your cart. In the unlikely event that an error occurs during checkout and your product pricing or freight pricing processes inaccurately, we reserve the right to contact you with the correct pricing, for your approval of the correct pricing and, in this case, you reserve the right to cancel your order. We apologize, but we do not process orders or deliver to PO Boxes. In the case of military APO/FPO/DPO addresses, we’ll make every effort to accommodate those shipments, but the products purchase can’t exceed the APO/FPO/DPO shipping guidelines. Additionally, we can’t guarantee lead times or provide estimates as those are out of our control. For residential address shipments, special-order items, lift-gate services, or any other accessorial freight services, additional charges may apply. If applicable, we’ll contact you with any additional charges prior to shipment.
Free Shipping: To offer the absolute lowest prices to our customers, CulinaryHotPot.com may offer a select group of items that have free shipping. This free shipping applies to regular ground shipping, to a commercial address within the 48 contiguous US states only. Other charges will apply if you want these items shipped next day air, 2nd day air, if a lift gate is required, residential, construction or other limited access delivery for freight carrier, or if the freight company charges additional for other charges. Note that freight carriers sometimes charge for high density areas such as Washington DC, New York City, San Francisco, and Chicago. We are happy to quote those fees to you in advance.
Orders placed by 12 noon Central Time for products in stock typically ship out the same business day. We do not ship on major holidays, Saturdays, or Sundays. Orders placed at any of these times will be processed during the next business day.
While many products and equipment are stocked at our facility in Montgomery, AL, some of the products listed on the website are shipped directly from manufacturers. When drop-shipped from the manufacturer’s warehouse, we’re limited by what the manufacturer may have available at the time the order is placed and the demand for that specific item. In these cases, we’ll coordinate directly with you to make sure you have a clear understanding of the lead time associated with your order and, if the lead time doesn’t work for your business, we’ll be happy to cancel your order.
Refused/Cancelled Orders, Redeliveries & Order Modification
Once your order is placed, we cannot guarantee that it can be modified or canceled. If you wish to modify your order, please contact us as soon as possible. In the event of a delivery being attempted by the freight carrier and a redelivery becomes necessary, for whatever reason, you will be responsible for all additional fees. Should a portion and/or the entire order be cancelled or refused after delivery has occurred, additional restocking fees and shipping & handling fees for the initial delivery and its return will be applied. If any changes occur after the order has been placed additional fees may apply. Please note that we are not always able to cancel special order items once the order has been placed with the factory. Damaged equipment does not apply to the above terms. Please refer to the below damage policy. Additionally, we reserve the right to cancel any order for any reason we deem necessary.
Damaged Goods Policy
Refused Damaged Shipments
At CulinaryHotPot.com, we do our best to ensure your order arrives to you safely and on time. Unfortunately, there are times your merchandise may become damaged by the carrier while in transit. Freight companies are responsible for inspecting shipments for damage when picked up from our warehouse or from the manufacturer’s warehouse. When the driver signs the freight bill, they’ve indicated your order was picked up in good condition (unless otherwise noted on the freight bill). In turn, it’s your responsibility to inspect your order upon arrival for damages before signing for the shipment. IF AN ITEM ARRIVES TO YOU WITH CLEAR AND OBVIOUS FREIGHT DAMAGE, REFUSE THE SHIPMENT OUTRIGHT AS "DAMAGED". IF AN ITEM ARRIVES WITH ONLY SCUFFS/CREASES/SMALL IMPERFECTIONS TO EXTERIOR PACKAGING YOU MAY CHOOSE TO ACCEPT THE SHIPMENT AS DAMAGED BY CHECKING THE "DAMAGED" BOX AND NOTATING ALL DAMAGE ON THE DELIVERY RECEIPT/FREIGHT BILL. YOUR SIGNATURE (OR THAT OF YOUR REPRESENTATIVE) OF A "FREE AND CLEAR RECEIPT", WITHOUT CHECKING THE "DAMAGED" BOX & NOTATING ALL DAMAGE, INDICATES THAT ALL ITEMS IDENTIFIED ON THE DELIVERY RECEIPT/FREIGHT BILL ARE RECEIVED IN GOOD CONDITION BY THE PERSON SIGNING THE DOCUMENT. This means that you are relieving the manufacturer, freight carrier and CulinaryHotPot.com of any liability for the damages. Once you sign the delivery receipt/bill of lading, without noting any damage, we have no method of holding the freight carrier liable for damages. DO NOT LET THE DRIVER MAKE YOU FEEL RUSHED. We have noticed that the more urgent the driver seems, the more likely it is that your shipment is damaged.
Upon refusal, please contact CulinaryHotPot.com as soon as possible and we will take the necessary steps to have replacement(s) shipped out to you.
If you decide to keep the order and sign for it "Damaged," or "Subject to Inspection," or with any other notes on the freight bill, you will need to file a freight claim with the carrier for compensation and CulinaryHotPot.com will not be responsible for the outcome of your freight claim.
Concealed Damage Shipments
If the shipment is delivered and signed for, free of damage, and damage has been discovered after fully unpacking the shipment, CONTACT US IMMEDIATELY (the same business day if possible) AND PERFORM THE FOLLOWING. Time is of the essence!
Keep the damaged packing materials for inspection.
Take pictures of the damaged items and packaging.
DO NOT move the damaged unit to another location (another warehouse, end user, etc...).
Failure to perform these tasks could cause an automatic concealed damage claim denial upon the carrier's inspection.
Once CulinaryHotPot.com is notified, we will contact the carrier and they will typically schedule an inspection, depending on the extent of damage. They may also require a service agency to look at the equipment to estimate a value of damage. After the inspection is complete, it will be determined by CulinaryHotPot.com and the factory if the unit should be returned and replacement sent out or if the unit can be repaired in the field.
Understand that if a freight claim is not filed with the carrier within 1 business day the claim will be denied. Because of this, it is always the end user’s responsibility to ensure no damage is present at the time of receipt of goods. If you are purchasing equipment with the intention of storing it for a later date, you must still follow the above procedures to avoid possible monetary loss.
Lost or Damaged Parcel Shipments
For the rare occasions where ground/parcel shipments are damaged, lost, or missing items, keep the items and packaging, and contact us within 48 hours of receiving your order. We may ask for pictures to help us better find a solution for you.
CulinaryHotPot.com reserves the right to refuse returns after 30 days from the date of receipt, or when expressly noted at the time of sale that a product is non-returnable. In addition, a return authorization and a copy of the invoice must be included with all returned merchandise. If returning merchandise, contact us as soon as possible to obtain a return authorization number. All merchandise must be unused and in its original packaging. Non stocked items are returned only per the manufacturer's terms, and, when allowed, have a restocking fee of 15-50%, plus the costs of return shipping. We do not accept returns of items where the item has been removed from retail packaging and/or used and, by our determination or by the manufacturer's determination, cannot be resold as new. Product must be received back in the original packaging and be unused and in sellable condition. Your credit is applied once we confirm that the manufacturer, or our warehouse, has received the product back in this condition.
Discounts will be applied to our standard price only. Offers and coupons cannot be applied to or combined with a price match or a discounted/clearance item. Offers and coupons may not be combined with any other offer, coupon, discount, or promotion. Additional terms and conditions may apply. Some items may be subject to exclusion. CulinaryHotPot.com reserves the right, at its sole discretion, to change, amend or modify all or a portion of these terms at any time, without notice. For complete and current terms and conditions, please contact CulinaryHotPot.com.
International Order Information
We are not offering international shipments through our web site at this time. However, we do operate internationally, so if you’d like to request international shipping for a specific order, please contact us with your product list and we’ll be happy to provide you a custom quote, including freight to your international destination.
Applicable sales tax will be charged for all orders based on the product delivery destination. Laws regarding the collection of sales taxes vary by location and undergo frequent change in content as well as interpretation by government agencies. CulinaryHotPot.com, its affiliates, subsidiaries, parent companies, and partner corporations, will always make every effort to fully comply with the law and government regulations. If you’re a tax-exempt customer, please do not use this web site and contact us directly to process your order. We’ll require you to send us the appropriate Sales Tax Exemption Certificate for our records. Please note that exemption from sales tax is only applicable for authorized government agencies, some charitible organizations, and businesses that are licensed to "resell" the equipment or supplies purchased. If you are unsure as to whether your business can be exempt from paying sales tax, you should contact your state's department of revenue or governing tax authority.
Some products are shipped direct from the manufacturer to the end user. Some manufacturer's sales agreements require that sales tax be collected on any products they ship direct to the customer in certain states. Examples include but are not limited to Blodgett Oven requiring sales tax collection for products shipped direct within the 15 states that Blodgett has manufacturing or office space in. A second example is products imported from Canada, such as Bake-Max where sales tax collection is necessitated by import regulations. Sales tax will be added to the order total and collected in these instances.
Pricing, Image & Info Discrepancies
Prices are subject to change without prior notification. If you’ve received a quotation from CulinaryHotPot.com and the order total differs from the web total, please contact us directly before proceeding through checkout. Product Images and content are provided to CulinaryHotPot.com by the manufacturers whose products we sell. While we attempt to ensure that all depictions and descriptions are as accurate as possible, we cannot guarantee their reliability or accuracy. If you see any discrepancies, potentially incorrect information or have any other questions about products we have for sale, please contact us. We reserve the right to adjust pricing, without notice, or cancel orders for errors we may make when information is entered on our website or if our suppliers have provided incorrect pricing or product information.
Receipt of Incorrect Product
If you believe you received the incorrect product, please keep the item(s) unused, in the original packaging, and reach out to a CulinaryHotPot.com sales team member. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.
Minimum Advertised Price Policies
While we have the legal right to set our own prices independently, some manufacturers place restrictions on how we can communicate those prices to our customers. Because pricing on many items we sell is lower than that manufacturer's "minimum advertised price," the manufacturer may not allow us to show you our price until you've taken further action, such as logging in, requesting a quote via email, or adding the item to your cart. The steps required depend on stipulations set forth in each manufacturer's policy.
Taking these steps allows us to show you our absolute best price, and it won't require you to purchase the product. You can easily remove the item from your cart if you decide not to buy it. Regarding any policy that restricts us to only sending our pricing via email, we WILL NOT use or sell your email address for anything other than the purpose of providing you pricing.
We realize that this is an inconvenience, and we are continuously working to educate these manufacturers about the way in which their policies affect our customers.
The equipment sold by CulinaryHotPot.com is commercially rated and is not intended for residential use. While most items can be used in residential applications (pots, pans, utensils, etc.), other equipment must be reviewed for use in a residential application as voltages vary in homes. Additionally, commercial ranges do not come equipped with the proper exterior insulation to be rated for home use and they pose a major fire and injury hazard when not placed under a commercial exhaust hood and fire suppression system.
Other issues that may arise include limitations in homeowner’s insurance policies. Local codes may also prevent you from using commercial equipment in your home. Another important consideration is that many commercial warranties are voided when used in a residential setting. Shipments to residential addresses will also be subject to additional handling fees, because a smaller delivery vehicle may be required to navigate residential roads and a lift-gate may be required for heavy items. If you should have any questions regarding our products and their use in your home, please contact a CulinaryHotPot.com Customer Representative.
To ensure our customers' safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order's validity, we will reach out via email. Please include your email address & a contact phone number when ordering. Unless you specifically signed up for our mailing list yourself, your personal information will not be added to our mailing list and will only be used should we need to contact you about your order.
Content posted on the CulinaryHotPot.com website, catalog, promos, and any other forms of marketing & advertising, such as text, graphics, logos, icons, images, video clips, digital media and all data, is the property of CulinaryHotPot.com or its suppliers and protected by U.S. and international copyright laws.
CulinaryHotPot.com, its affiliates, subsidiaries, parent companies, partner corporations, manufacturers, and manufacturer’s representative firms reserve the right to change their policies, procedures, protocols, and any other information or data at any time, without notice to any other party.